Posts belonging to Category Leadership

Want more business?  Use “honey!”

business success, courtesy in business, more businessRemember that old saying "You can attract more flies with honey than with vinegar?" Well, that is a GREAT concept to take to heart if you are interested in generating more business. And, not only more business in general, but more profitable business.

What exactly are we talking about when we mean "honey" in business?  I'm not talking about paying off a vendor or supplier, nor do I mean sleeping with the boss (or his/her assistant). Not THAT kind of honey. What I'm talking about is plain old-fashioned "being decent" to people. Being nice...considerate, courteous.

Look, the reality is, business has become a very competitive, often cut-throat world.  You always have to watch your back, and it's hard to develop trust. But trust is really the basis of long-term business success. In general, we are very uncomfortable doing business with people we don't trust -- we really have to have major incentive to overcome our natural distrust and part with money or other resources if we are sure who we are dealing with or what they have to offer. So, if you are trying to do business with someone else, you have to be aware of that challenge. You have to be aware of that psychological hurdle in order to overcome it.

So, what kind of "honey" could make a difference in your business interactions? Consider a few scenarios: (more…)

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The Importance of “Doing”

Last week I finished presenting "Overcoming Failure to Educate" for a group of business folks. While I'm used to getting positive comments and feedback each time I share this talk, something new happened this time: several people requested a copy of the final quote I offer at the end of the presentation.

Do more than belong: participate. Do more than care: help. Do more than believe: practice. Do more than be fair: be kind. Do more than forgive: forget. Do more than dream: work.

-  William Arthur Ward

Now, I have added the bolding both in my presentation and here on the words that represent action to make a point: good ideas and intentions are one thing, but change doesn't happen by itself.  We have to DO.

I know that may seem obvious, but it's funny how often the "do" doesn't get done. Let me give you another example.  Do you remember about 5 years or so ago when "The Secret" became the big runaway best seller?  Everyone was talking about how our intentions drive electrical/cosmic energy so that the forces align to give us what we most desire (hey, isn't that how Captain Jack Sparrow's compass works, too, in the "Pirates of the Caribbean" series of movies?).  So, naturally, there were hordes of people sitting in their living rooms, or building their vision boards, and thinking, "'s gonna come."  But, there's a problem with that. I don't know of anyone who actually had a million dollars drop into their laps simply because they focused a bunch of mental energy on it. True, they may have had to put their attitudes in line with their objectives in order to be prepared for gaining that million dollars, but a massive check didn't just sail into their mailboxes just because they "put it out there!"


Here's another example I'm sure many of you can relate to.  Have you ever attended a workshop or a seminar and have gained a TON of new knowledge that you know is going to dramatically affect your business or your life?  You're so full of energy and great intentions during the session...but how many of you actually implement the things you've learned? Then, when things don't change afterwards, you think you've just attended "another worthless class that promised miracles but delivered nothing."

I see this, too, when I give my presentations about how to improve our school systems by looking at the root cause of the problems rather than applying bandaids to the end-symptoms. So many people tell me that these programs are so needed by every school in the country, or they promise to have me come present to their local school board, or they talk about how they can sponsor a school in their area.  But, devil being in the details, it rarely comes to pass -- because only about 20% actually DO. It's natural: we get busy, things happen and we put it off until a better time.  Next thing we know, it's either forgotten or buried under the normal course of life. (more…)

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Social Media: Beware what you share!

So we've all heard, no doubt, that it's important to be careful about what we share on social media platforms. But, has it ever occurred to you that you might be affecting your FUTURE by what you say/don't say?  I had a first-hand look at exactly that recently, and it really drove the message home.

A few weeks ago, I was attending an event in Southern California. The event was pretty much unrelated to my business; oh, there were a few people there who knew what I do, and I had some acquaintances there who know me pretty well. But, in general, there was no "connection" to me, to SocialSmarts, to my business.

At the end of the evening, a group of us were sitting around a table, chatting about the event.  I knew most of the people at the table, but then some other folks sat down and joined us -- people I didn't know. After introductions were made and independent conversations broke out between groups of two or three people, as they often do in these types of settings, one of the ladies that had just joined us leans over to me and says, "Excuse me, but do you know 'such-and-so?'" (more…)

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